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The V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics

Grafton Whyte

The V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics - Emerald 2018

ISBN: 9781787696068

Subjects--Topical Terms:
Tourism & Hospitality Management

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The V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics

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