Paul Greenberg <br/><br/>
CRM(Customer Relationship Management) at the Speed of Light:  Social CRM Strategies, Tools, and Techniques for Engaging Your Customers 

 - 4th ed. 
 - Chennai  McGraw Hill  2018 
 - xxvi, 662p. 
<br/><br/><label>ISBN: </label>9780070702523 
<br/><br/><label>Dewey Class. No.: </label>658.81202854678