TY  - BOOK
AU  -  Grafton Whyte
TI  - The V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics
SN  - 9781787696068
PB  - Emerald
KW  - Tourism & Hospitality Management
UR  - https://www.emerald.com/insight/publication/doi/10.1108/9781787696037
ER  -