"Louis E. Freund, Wojciech Cellary" <br/><br/>
Advances in The Human Side of Service Engineering 

 -  Springer  2018 
<br/><br/><label>ISBN: </label>978-3-319-60486-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>"Engineering; Engineering Economics, Organization, Logistics, Marketing; User Interfaces and Human Computer Interaction; Services; Computational Intelligence"