TY  - BOOK
AU  - "Louis E. Freund, Wojciech Cellary"
TI  - Advances in The Human Side of Service Engineering
SN  - 978-3-319-60486-2
PB  - Springer
KW  - "Engineering; Engineering Economics, Organization, Logistics, Marketing; User Interfaces and Human Computer Interaction; Services; Computational Intelligence"
UR  - http://link.springer.com/openurl?genre=book&isbn=978-3-319-60486-2
ER  -