"Francesca Foglieni, Beatrice Villari, Stefano Maffei" <br/><br/>
Designing Better Services 

 -  Springer  2018 
<br/><br/><label>ISBN: </label>978-3-319-63179-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>"Engineering; Engineering Economics, Organization, Logistics, Marketing; Innovation/Technology Management; Services; Interaction Design"