TY  - BOOK
AU  - "Francesca Foglieni, Beatrice Villari, Stefano Maffei"
TI  - Designing Better Services
SN  - 978-3-319-63179-0
PB  - Springer
KW  - "Engineering; Engineering Economics, Organization, Logistics, Marketing; Innovation/Technology Management; Services; Interaction Design"
UR  - http://link.springer.com/openurl?genre=book&isbn=978-3-319-63179-0
ER  -