000 00433nam a2200157Ia 4500
008 210311s9999 xx 000 0 und d
020 _a9781787547872
100 _aAuthor: Robert Dew
245 0 _aCustomer Experience Innovation
260 _bEmerald
260 _c2018
650 _aMarketing
700 _aWith Cyrus Allen
856 _uhttps://www.emerald.com/insight/publication/doi/10.1108/9781787547865
942 _cEBOOK
999 _c30717
_d30717