| 000 | 00480nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 210311s9999 xx 000 0 und d | ||
| 020 | _a9781787696068 | ||
| 100 | _a Grafton Whyte | ||
| 245 | 4 | _aThe V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics | |
| 260 | _bEmerald | ||
| 260 | _c2018 | ||
| 650 | _aTourism & Hospitality Management | ||
| 856 | _uhttps://www.emerald.com/insight/publication/doi/10.1108/9781787696037 | ||
| 942 | _cEBOOK | ||
| 999 |
_c31962 _d31962 |
||