000 00560nam a2200145Ia 4500
008 210311s9999 xx 000 0 und d
020 _a978-3-319-63179-0
100 _a"Francesca Foglieni, Beatrice Villari, Stefano Maffei"
245 0 _aDesigning Better Services
260 _bSpringer
260 _c2018
650 _a"Engineering; Engineering Economics, Organization, Logistics, Marketing; Innovation/Technology Management; Services; Interaction Design"
856 _uhttp://link.springer.com/openurl?genre=book&isbn=978-3-319-63179-0
942 _cEBOOK
999 _c37754
_d37754